Forests of the World hotline!
Have you experienced or do you suspect misconduct or corruption?
A cornerstone for us to ensure that our activities are free from corruption and misconduct is our General Code of Conduct Framework, which also helps us to create the best working environment possible.
Forests of the World has zero tolerance when it comes to corruption, misconduct and sexual harassment. We emphasize preventive measures and work towards preventing any incidents from occurring. If an incident takes place, it will be handled with the utmost care and consideration for the people involved.
This feedback and complaint mechanism also covers feedback and complaints related to other types of misconduct than corruption and sexual harassment under Forests of the World’s Code of Conduct. If you want to make Forests of the World aware of any misconduct or submit a complaint, please use one of the below options.
How do I contact Forests of the World?
We strive to make it as easy and safe as possible to submit feedback or complaints, which is why we operate with multiple channels through which they can be submitted:
Anonomys Online Contact Form:
We provide you with the option of contacting us through our online contact form. If you would like to remain anonymous this is the easiest way for you to file any feedback or complaints with us. When using the online form, your feedback or complaint will be received by all members of the Feedback and Complaint Unit.
Go to online contact form here.
Email the Feedback and Complaint Unit:
You can also choose to write directly to our Feedback and Complaint Unit at: complaintunit@verdensskove.org
Please note that if you use this option all members of our Feedback and Complaint Unit will receive your feedback and complaint. If you do not want all members of the Feedback and Complaint Unit to receive your information, you can contact a member individually, see below.
Members of the Feedback and Complaint Unit:
Would you like to reach only one of the members of our Feedback and Complaint Unit please choose the member you would like to reach below.
Interim Secretary General: Nanna Jochumsen, njo@forestsoftheworld.org
Board Member: Trine Didriksen, tmdidriksen@gmail.com
Staff Representative: Kristian Lybæk, kl@forestsoftheworld.org, +45 27 29 05 72
By post:
You can also submit your feedback and complaint by post. If this is the option you would like to use, please refer to the specific contact details below.
att: Feedback and Complaint Unit
Verdens Skove
Vestergade 12, 3.
DK-1456 Copenhagen
You may also submit feedback or a complaint directly to any member of FoW’s staff – both written and in person – who will ensure that the feedback or complaint is forwarded to the Feedback and Complaint Unit. Please refer to our staff page here to find the person you would like to contact.
When submitting your feedback or a complaint please provide us with the following information:
√ An explanation of the issue or incident. If your feedback or complaint relates to or involves other persons, it would be helpful if name(s) can be provided. It is not an essential requirement to provide names and we respect, if this is not done.
√ Any steps already taken related to the feedback or complaint. This could include previous communication with Forests of the World.
√ Whether you would like us to keep your identity hidden for others or whether it would be possible for Forests of the World to disclose your identity to other related parties and under which circumstances this might be acceptable. If you do not specify this in your complaint, we will keep your identity confidential. Forests of the World encourages you to disclose your identity to at least one member of our Feedback and Complaint Unit, who can confirm your identity in case of investigation.
√ If you have a confidant that you will like us to engage with on your behalf, please provide contact details.
What happens when I submit a complaint?
Forests of the World wants to provide a safe and secure process that makes anyone feel comfortable submitting feedback or a complaint.
Acknowledgement: When feedback or complaint is received by Forests of the World, you will receive a confirmation within 1-2 working days explaining the possible steps we may take. After the initial acknowledgement, and if you have provided us with your contact details, you will be contacted by the Feedback and Complaint Unit, who will elaborate on the process and ensure that you feel comfortable with the continuous process. Before action is taken, however, the feedback or complaint needs to be recorded or written down and validated by you – we will of course respect your confidentiality.
Dialogue: Forests of the World encourages dialogue and conversation, which is why we always seek first and foremost to solve problems through dialogue. The Feedback and Complaint Unit will strive to manage a dialogue between the parties involved in the incident to the extent possible. Firstly, by engaging with you and exploring the options for resolution-focused dialogue and understanding.
Investigation: If needed, we will investigate the feedback or complaint further, and possibly involve relevant parties such as employees, volunteers, partners, donors or external experts – depending on the nature of the case, to ensure an impartial approach to the case. The investigation may mean returning to you one or several times with further questions for clarification, depending on the complexity of the complaint and number of parties involved.
Outcome: When the investigation is finalised, you will receive a summary of the conclusions and information of any further actions taken by us. Experiences and lessons learned will be used to improve the process.
For more information, please read our Feedback and Complaint Handling Mechanism.
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