Forests of the World hotline!
Have you experienced or do you suspect misconduct or corruption?
One of the cornerstones of our efforts to ensure that our activities are free from corruption and misconduct is our General Code of Conduct Framework, which also helps us to create the best possible working environment possible.
Forests of the World has zero tolerance when it comes to corruption, misconduct and sexual harassment. We emphasize preventive measures and work towards preventing any incidents from occurring.
If an incident takes place, it will be handled with the utmost care and consideration for the people involved.
This feedback and complaint mechanism also covers feedback and complaints related to other types of misconduct beyond corruption and sexual harassment, which may not be directly described in Forests of the World’s Code of Conduct.
How do I contact Forests of the World?
We strive to make it as easy and safe as possible to submit feedback or complaints, which is why we operate with multiple channels through which they can be submitted:
Anonymous Online Contact Form:
We provide you with the option of contacting us through our online contact form. If you would like to remain anonymous this is the easiest way for you to file any feedback or complaints with us. When using the online form, your feedback or complaint will be received by all members of the Feedback and Complaint Unit.
Go to online contact form here.
Email the Feedback and Complaint Unit:
You can also choose to write directly to our Feedback and Complaint Unit at: complaintunit@verdensskove.org
Please note that if you use this option, all members of our Feedback and Complaint Unit will receive your message. If you do not want all members to receive it, you can contact one member individually (see below).
Members of the Feedback and Complaint Unit:
Would you like to reach only one of the members of our Feedback and Complaint Unit please choose the member you would like to reach below.
Co-Secretary General & Engagement Director: Nanna Jochumsen, njo@forestsoftheworld.org.
Staff Representative: Kristian Lybæk, kl@forestsoftheworld.org, +45 27 29 05 72.
Board member: Lisbet Christoffersen, Lisbet Christoffersen, lc@verdensskove.org.
By post:
You can also submit your feedback or complaint by post. If you would like to use this option, please refer to the contact details below:
att: Feedback and Complaint Unit
Verdens Skove
Lyngbyvej 100
2100 KBH Ø
DK – Denmark
You may also submit feedback or a complaint directly to any member of FoW’s staff – both written and in person – who will ensure that the feedback or complaint is forwarded to the Feedback and Complaint Unit. Please refer to our staff page here to find the person you would like to contact.
When submitting feedback or a complaint, please include the following information:
√ An explanation of the issue or incident. If your feedback or complaint involves other persons, it would be helpful if you could provide their names. However, it is not required, and we fully respect your decision if you prefer not to.
√ Any steps already taken related to the feedback or complaint. This could include previous communication with Forests of the World.
√ Whether you would like us to keep your identity confidential, or if it is acceptable for Forests of the World to share it with others involved. If you do not specify this, we will assume you prefer full confidentiality. Forests of the World encourages you to disclose your identity to at least one member of our Feedback and Complaint Unit, who can confirm your identity in case of investigation.
√ If you have a confidant that you will like us to engage with on your behalf, please provide contact details.
What happens when I submit a complaint?
Forests of the World wants to provide a safe and secure process that makes anyone feel comfortable submitting feedback or a complaint.
Acknowledgement: When your feedback or complaint is received, you will receive a confirmation within 1–2 working days explaining the next steps. After this, if you have provided your contact details, a member of the Feedback and Complaint Unit will reach out to you to explain the process and ensure that you feel comfortable moving forward. Before any action is taken, however, your feedback or complaint must be recorded and validated by you — and we will, of course, respect your confidentiality.
Dialogue: Forests of the World encourages dialogue and open communication and always seeks to resolve matters through constructive conversation. The Feedback and Complaint Unit will first engage with you to discuss possible solutions.
Investigation: If necessary, we will investigate the matter further and may involve relevant parties such as employees, volunteers, partners, donors, or external experts — depending on the nature of the case — to ensure an impartial approach. The investigation may mean returning to you one or several times with further questions for clarification, depending on the complexity of the complaint and number of parties involved.
Outcome: When the investigation is concluded, you will receive a summary of the findings and information on any follow-up actions taken by Forests of the World.
For more information, please read our Feedback and Complaint Handling Mechanism.
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